Registration Desk Opens
Welcome Coffee/Tea in the foyer

Opening & Welcome Address
Erik Nordstrom, CEO of Nordstrom, USA
André Maeder, President of IGDS & CEO of The KaDeWe Group, Germany

Master of Ceremony: Simon Susman, Honorary President of Woolworths Holdings, South Africa
 

Session 1 - State of the World

• 'The Use of Data in Industry: A View from the Front Lines'
  Pat Bajari, Chief Economist & Vice President of Amazon, USA
   

Session 2 - Talking to and with Customers

• 'Crafting Experiences'
  Philippe Schaus, CEO of Moët Hennessy, France
   
• 'Railways Stations: Cathedrals of the New Humanity'
  Alberto Baldan, CEO of Grandi Stazioni Retail, Italy
   
• 'Future Retail Support Using our “Unique Data”'
  Kazuhiko Kitamura, Board Chairman of T Point, Japan

Refreshment Break

In Conversation
Chip Bergh, President & CEO of Levi Strauss & Co, USA
Pete Nordstrom, President & CBO of Nordstrom, USA

Moderated by Matthew R. Shay, President & CEO of National Retail Federation, USA
 

Buffet Lunch
 

Session 3 - The Power of Data & AI

• 'Partnering to Unlock your Data-driven Transformation'
  Shelley Bransten, Corporate VP, WW Consumer Goods & Retail of Microsoft, USA    
   
• 'Powering ‘Closer to You’ with Data and AI'
  Ken Worzel, Chief Customer Officer of Nordstrom, USA
   
• 'Seeing Clearly: The Visual Data Revolution'
  Vered Levy-Ron, CEO of Syte, Israel
   
• 'Transforming Retail Buying, Item Setup & Attribution'
  Heath Wells, Co-CEO of NuORDER, USA

Refreshment Break

In Conversation
Kevin Johnson, Special Consultant & Former CEO of Starbucks, USA
Erik Nordstrom, CEO of Nordstrom, USA

Moderated by Simon Susman

Closing Day 1

Official Dinner & Award Ceremony at the Fairmont Olympic hotel
 

Store Visit to Nordstrom Flagship Store in Seattle

Opening Remark
Amity Addrisi, Journalist at NBC Seattle, USA; Master of Ceremony
 

Session 4 - Driving Changes

• 'Creating a Seamless Omnichannel Customer Experience'
  Pierre-Yves Roussel, CEO of Tory Burch, USA
   
• 'Exploring and Implementing New Growth Avenues'
  Bienvenido Tantoco III, President of Rustan Commercial Corporation, The Philippines
   
• 'Transforming Galeria to the Tech Driven Heart of the City'
  Miguel Müllenbach, CEO of GALERIA, Germany

Session moderated by Donovan Plomp, Partner & Retail Sector Lead at McCarthy Tétrault, Canada
 

Refreshment Break
 

Session 5 - Social & Environmental Sustainability

• 'Destinations of Tomorrow'
  Anne Pitcher, Managing Director of Selfridges Group, England
   
• 'Retail’s Responsible Reset'
  Cara Smyth, Founder of Responsible Business Coalition, Fordham University, USA
   
• 'Protecting the Future of Sport'
  Noel Kinder, Chief Sustainability Officer at Nike, USA
   

• Panel Discussion
  Ricardo Bennett, CEO of Paris Department Store, Chile
  Noel Kinder, Chief Sustainability Officer at Nike, USA
  Cara Smyth, Founder of Responsible Business Coalition, Fordham University, USA
  Simon Susman, Honorary President of Woolworths Holdings, South Africa
  
  Discussion moderated by Brian Dodge, CEO of Retail Industry Leaders Association (RILA), USA 

Buffet Lunch
 

Session 6 - Leading People

• 'Change is Good: The Evolution of Leadership in the Workplace'
  Pete Shimer, COO at Deloitte, USA
   
• 'The Great Reset: 5 Smart, Simple Moves'
  Leslie McNamara, Managing Director, Specialty Partners at Citi Retail Services, USA
   
• 'Leading Through Constant Change'
  Brad Tilden, Former Chairman & CEO of Alaska Air Group, USA
   

Session 7 - Store of the Future

• 'John Lewis Future Store'
  Stephen Spencer, Director Store of The Future at John Lewis Partnership, UK
   
• 'Retail Reset in Action: WOW Concept in Madrid'
  Dimas Gimeno, CEO & Founder of WOW Concept, Spain
   
• 'Improving Customer Service'
  Jamie Nordstrom, Chief Stores Officer of Nordstrom, USA

Closing Remark

Farewell Drink - Delegates on own discretion